Shipping policy
The Wave Co. Shipping Policy
Thank you for choosing The Wave Co. We are committed to ensuring your order arrives safely and promptly. Please review our shipping policy for all the details regarding order fulfillment, shipping methods, and delivery times.
Order Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays). Orders placed after 3 PM or on weekends will be processed the next business day.
- You will receive an email notification with tracking information once your order has been shipped.
Shipping Methods & Delivery Times
- Shipping times vary based on your location and the shipping method chosen at checkout:
- Standard Shipping: Typically arrives in 5-7 business days.
Shipping Rates
- Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
- Free shipping promotions or discounts may apply to specific orders or during certain promotions. Please check the details of the promotion for eligibility.
International Shipping
- At this time, we offer shipping to select international locations. International orders may be subject to customs duties, taxes, or additional fees depending on your country’s regulations.
- The Wave Co. is not responsible for any customs or import duties. Please check with your local customs office for more information.
Order Tracking
- Once your order has shipped, you will receive a tracking number to monitor your package’s progress. You can track your order through the shipping carrier’s website.
Shipping Issues
If you experience any issues with your shipment, such as a delayed or lost package, please contact our customer service team at shop.thewaveco@gmail.com within 7 days of your expected delivery date. While we cannot guarantee delivery times, we will do our best to assist you in resolving any shipping concerns.
By placing an order with The Wave Co., you agree to this shipping policy.